Return & Refund Policy

Thank you for shopping with RoadVanta. Our return and refund policy is designed to be clear, fair, and transparent while protecting both our customers and our store. Please review the terms below before initiating a return.

1. Eligibility for Returns & Refunds

To qualify for a return or refund, items must meet all of the following conditions:

Items must be unused and in the same condition as received
Original packaging, accessories, manuals, and tags must be included
A return request must be submitted within 30 days of delivery
The item must be shipped back within 7 days after Return Authorization (RA)
Proof of purchase, such as an order number, receipt, or confirmation email, must be provided

The following items are not eligible for return:

Gift cards
Clearance or final-sale items
Customized or personalized products
Items showing signs of use, installation, damage, wear, or missing parts

If your item arrives defective or damaged, please contact us within 7 days of delivery with photos and your order number.

2. Return Authorization Process

To request a return, email mevacouti00@gmail.com with your order number and reason for return.

If your request is approved, we will issue a Return Authorization (RA) number along with detailed return instructions.

Returns must be shipped using a trackable shipping method
Please keep your shipping receipt as proof of return
Returns sent without prior authorization may be refused

Unless the item is defective or incorrect, customers are responsible for return shipping costs and the risk of loss until the item is received and inspected.

3. Refunds

After receiving and inspecting your return, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be issued to the original payment method
Processing time is typically 5–10 business days after approval
Additional time may be required by your bank, card provider, or payment processor

Original shipping fees are non-refundable, except in cases of our error or verified defective items.

4. Exchanges

We offer exchanges only for items that are:

Defective
Damaged
Incorrectly shipped

If a replacement is unavailable, a refund will be issued according to this policy.

Please contact:

Email: mevacouti00@gmail.com

Include clear photos and your order number when applicable.

5. Order Cancellations

Orders may be cancelled within 12 hours of purchase, provided that processing or shipment has not started.

Once fulfillment begins, cancellations may no longer be possible. In such cases, you may request a return after delivery.

6. Shipping Fees & Address Issues

Shipping fees are non-refundable, except in cases of:

Incorrect items shipped
Verified product defects
Store fulfillment error

If a package is returned due to:

Incorrect or incomplete shipping address
Refused delivery
Failure to collect the package
Unavailable recipient

We may offer:

Reshipment, with additional shipping fees if applicable
Refund of the product price excluding the original shipping cost

Some shipments may require a signature upon delivery.

If a package is marked as delivered but cannot be located, please contact the shipping carrier first. We will assist when possible, but carrier-confirmed delivery may limit refund eligibility.

7. Damaged or Defective Items

If your order arrives damaged, defective, incorrect, or incomplete:

Contact us within 7 days of delivery
Provide clear photos and your order number
Keep all original packaging materials

After verification, we may offer:

Replacement
Replacement parts
Partial refund
Full refund

8. Product Fitment Notice

RoadVanta sells car-specific automotive accessories. Customers are responsible for reviewing product details, vehicle compatibility, size, color, and fitment information before placing an order.

If you are unsure whether a product fits your vehicle, please contact us before purchasing. Returns caused by incorrect vehicle selection, incorrect size selection, or customer ordering error may be subject to return shipping costs.

9. International Returns

For international orders:

Duties, taxes, and customs fees are non-refundable
Customers are responsible for return shipping and related import charges unless the return is due to our error

10. Contact Information

If you have any questions regarding returns or refunds, please contact our support team:

Email: mevacouti00@gmail.com
Phone: +1 (936) 260-5549

We typically respond within 1–2 business days, Monday through Friday.

RoadVanta Official Store
Car-Specific Automotive Accessories